Database Access Issues Quiz

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Name

Email Address

What are the most useful general databases for UTEP undergrads?

A) MinerQuest

B) Academic Search Complete

C) JSTOR

D) All of the above

If a user is having browser issues which of the following can you do:

A) Ask what browser they are using

B) Check other browsers to see if it is a browser issue or a database issue

C) Ask a librarian for help

D) All of the above

If an article is not available as full text in a database, that means that we don’t have access to the full text article at all.

True

False

If a student can’t get access to a full text article from a database they can:

A) Use Interlibrary Loan

B) Click on the "Check for this Item at the UTEP Library" or "Full Text Finder" links

C) Give Up

D) A and B

If an off campus user is having trouble connecting to one of our online resources, what can you recommend?

A) Ask the to download the UTEP VPN if they haven't already

B) Have them walk you through their problem step by step to verify if they're connected to the VPN

C) Tell them to come to the library

D) A and B

What does the UTEP VPN do?

A) Gives students' computers anti-virus software

B) Allows students access to UTEP Library databases from home without having to log in every single time

C) Nothing

D) Makes students' computers slower

Off campus users can find full text scholarly articles the UTEP library has access to on Google Scholar without being connected to the VPN

True

False

If a user has a citation or title of an article or journal, how can you check to see if the library has full text access?

A) Check Google Scholar

B) Find the journal title through the eJournals tab on the UTEP Library website

C) Check MinerQuest

D) All of the above

If a user is asking how to find certain kinds of articles or books about tapeworms what can you do?

A) Answer their question, even if you aren't sure

B) Refer them to a librarian if need assistance

C) Panic

D) Ask a colleague who is a Biology major for help

If you get a research question on the weekend or after hours when there are no librarians, you can

A) Answer them to the best of your ability, but always give patrons a subject librarian's business card

B) Politely tell them to come back later

C) Answer them without any follow up questions

D) Tell them that you're unable to help them

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